1. PURPOSE
OF THE CLUB H10 PROGRAMME
2. REGISTRATION AND PARTICIPATION
IN THE PROGRAMME
3. EARNING POINTS
4. USING POINTS
5. CATEGORIES AND ADVANTAGES
6. PROTECTION AND MODIFICATION
OF DATA
7. CANCELLING MEMBERSHIP
8. GENERAL POINTS
1. PURPOSE OF THE CLUB
H10 PROGRAMME
The purpose of the Club H10 programme is to establish a permanent
promotion campaign based on the participants earning points. The
points will be exchangeable for accommodation, services and merchandising
articles offered by H10 Hotels.
2. REGISTRATION AND PARTICIPATION
IN THE PROGRAMME
2.1 Any person over the age of 18 residing in Spain or in any country
where the participation in loyalty programmes is not prohibited
may register in the Club H10 programme.
2.2 Registration in the Club H10 programme is free.
2.3 To participate in Club H10 a completed and signed Registration
Application must be presented at any hotel of H10 Hotels or sent
to the Club H10 Customer Service Centre: Centro de Atención
Club H10, C. Numancia, 185-1ª, 08034 Barcelona, Spain. Registrations
made through the web pages www.h10hotels.com and www.clubh10.com
are also valid. Telephone Registration will not be accepted.
2.4 H10 Hotels reserve the right to admit or refuse any registration
in the Club H10 programme without further explanation.
2.5 Registration in the Club H10 programme is fully confirmed on
the member’s first stay as such in an H10 Hotels establishment,
identifying him / herself with his / her provisional membership
card.
2.6 The cardholder may use the provisional membership card found
on the Registration Application to accumulate points while the permanent
card is being processed. The use of the card implies acceptance
of the conditions of the programme.
2.7 Every member registered in the Club H10 programme will receive
his / her permanent Club H10 Club after the first movement on his
/ her account, at the address given on the Registration Application.
2.8 The card is the property of H10 Hotels and must be returned
in the event that H10 Hotels request it. The cardholder is responsible
for keeping and using it correctly.
2.9 In the case of damage, theft or loss of the card, Club H10 must
be informed as soon as possible in writing by letter, fax or e-mail.
The Club H10 Customer Service Centre will arrange for a new card
to be sent.
2.10 The scope of the programme may be modified at any time without
prior written notice.
3. EARNING POINTS
3.1 Points are awarded for stays in H10 Hotels after registering
in the programme as follows:
40 H10 points per person / night in a 5***** hotel.
30 H10 points per person / night in a 4**** hotel.
20 H10 points per person / night in a 3*** hotel.
100 points will be awarded to welcome newly registered members.
They will be credited to the account after the first stay in an
H10 Hotels establishment.
Points for extra services purchased in the hotels: bar, restaurant,
wellness centre, H10 and Daisy merchandising. Provided the purchase
of these services is included in the room account, the cardholder
and/or co-cardholder will earn 2 points for every 3 euros spent.
When the room account is in Mexican pesos, 2 points will be credited
for every 42 pesos spent. The purchase of these services will be
charged to the room, except in those hotels which do not allow charging,
in which case the accumulation of points to purchase extras will
not be possible. The number of points accumulated in the account
of the Cardholder and/or Co-cardholder will be calculated based
on the net value of the client’s room account, before VAT
or any other taxes which may be applicable.
Variable points for extras per person / night stayed according to
special, limited promotions publicised by H10 Hotels.
The cardholder and his / her companions listed in the Registration
Application may collect points, with the exception of children staying
at reduced rates (discount for age).
3.2 The cardholder may not claim points for stays occurring before
his / her registration in Club H10. Exceptionally, the client may
earn points if the application is sent within 30 days of the stay.
3.3 To earn points, the participant in the Programme must give his
/ her Club H10 card number when he / she makes the reservation,
when checking in, or during his / her stay in the establishment.
The staff of H10 Hotels may ask the participant to provide proof
of identity.
3.4 To facilitate the procedure for collecting points, H10 Hotels
have designed a Registration Application which includes a provisional
card with a personal number which may be used as described in the
last point.
3.5 The collection of points is personal to the cardholder, and
in no circumstance may points be transferred or traded. In the case
of two or more cardholders sharing a room, only the cardholder in
whose name the reservation was made will earn points.
3.6 Points will be credited automatically to the cardholders account
24 hours after payment / the last day of the stay. In the case of
special, limited promotions, points will be credited at least once
a month.
3.7 Points cannot be earned for free stays by invitation, stays
at special rates for employees of the company or travel agents or
other rates not available to the general public. Nor are points
earned for promotional rates available for fixed periods as determined
by H10 Hotels.
3.8 To claim points not accounted for, the member of the Club H10
programme must send the claim to the Club H10 Customer Service Centre,
giving the client’s name, membership card number, the name
of the hotel and the date of the stay, and a brief description of
the problem. Claims must be made within three months of the stay.
H10 Hotels are not responsible for the documentation sent until
its arrival at the Club H10 Customer Service Centre. Claims which
are not correctly documented and presented in time will not be processed.
3.9 If, once a claim has been made and agreed, any individual establishment
unjustifiably declines to award points or other benefits, H10 Hotels
will assume full responsibility for awarding the points.
3.10 H10 Hotels will inform clients from time to time about how
points may be earned, and about possible special promotions, benefits
or gifts. The points earned in each operation will be those corresponding
to the number of nights stayed based on the tables in force at the
time, independently of such gifts or benefits as may be given by
H10 Hotels as part of a limited promotion.
3.11 1 point is worth 0.04 Euros, except in Mexico where it is worth
0.56 pesos (1 Euro = 14.1 pesos).
4. USING POINTS
4.1 Stays in hotels. H10 points can be exchanged for accommodation,
purchases in the bar or restaurant, wellness centre treatments,
H10 and Daisy merchandising items. These purchases must be made
during the stay and are subject to availability and to the value
in points of these purchases as communicated by H10 Hotels to members
and in its website www.clubh10.com
4.1.1 H10 Hotels reserve the right to establish without prior notice
which hotels and periods are “not valid” for stays using
points.
4.2 Extra services. Points earned may be exchanged for extra services
supplied directly to the client by hotels which are charged to the
corresponding room account.
4.3 Merchandising items. Points may be used to acquire H10 Hotels
merchandising items.
4.4 Points may only be exchanged during the member’s stay
in the establishment, when the services and/or items charged to
the room account are paid for at Reception. In no circumstance may
points be exchanged if the client is not staying in the establishment,
nor can they be exchanged directly at sales points of the establishment
such as bars, restaurants, shops, etc.
4.5 To exchange points the cardholder’s account must previously
be identified and the account balance checked.
4.6 H10 points earned in the Club H10 programme expire four years
after being awarded if there has been no movement for stay on the cardholder’s
account for at least four years. H10 will inform the cardholder
by e-mail with 6 months’ notice. If the 6 months elapse with
no further movement on the account, H10 will proceed to cancel the
points. If the cardholder starts using the card again at any moment,
he /she will be able to earn new points.
4.7 H10 Hotels will donate expired H10 points to charity.
4.8 In the event of death, a spouse affiliated to the card may assume
title to the card (after informing Customer Services) and continue
earning and using points. But points may not be transferred from
one card to another. After informing Customer Services, the spouse
will receive a new card in his /her name (with the same card number).
5. CATEGORIES AND ADVANTAGES
5.1 There are three levels or categories of member, depending on
the number of points earned:
Club H10 Card. From the first stay after application.
Club H10 Class Card. From 2,000 H10 points.
Club H10 Grand Class Card. From 4,000 H10 points.
5.2 Depending on the membership category, members can enjoy special
services during stays at our hotels. Benefits in all categories:
personalised customer service, priority bookings (we will avoid
sending H10 Club members to other hotels in cases of over booking),
exclusive offers (published on the website or in the monthly online
newsletter sent to members by email), the possibility of choosing
a room subject to availability (the same category as the reservation
and at least 21 days in advance), paying for hotel services with
points, welcome gift (box of chocolates for Club H10 or H10 Hotels
merchandising if not available). Benefits for Club H10 members:
invitation to a welcome cocktail for two people (this will be the
H10 cocktail or, if not available, the cocktail of the day). Benefits for Club H10 Class members: Invitation to a bottle of wine or cava (the recommended wine or cava, or if not available the recommendation of the day or the hotel's selection), daily change of sheets and weather forecast, robe and slippers (for member and companion, left in the room on the day of arrival), Spanish or international newspapers (to be chosen from reception from those available at the hotel), No-rush check out (courtesy room until 6pm, at prior request and subject to availability). Benefits for Club H10 Grand Class members: invitation to a lunch or dinner for two people (at the hotel restaurant, or if not possible in the Buffet. In all-inclusive hotels, the hotel will offer a different type of free service instead), no-wait check-in (subject to availability), Tea and Coffee kettle in room (only in four- and five-star hotels), free mini-bar on day of arrival (only in four- and five-star hotels). Includes 2 waters, 2 Coca Colas, 2 fruit juices and 2 bags of crisps).
5.3 All Club H10 members registered in any of the three categories
(Club H10, Club H10 Class or Club H10 Grand Class) will be entitled
to a 10% special discount on bookings made through the H10 Hotels website,
www.h10hotels.com or the Members Area of the Club H10 web site, www.clubh10.com.
6. PROTECTION AND MODIFICATION
OF DATA
6.1 H10 Hotels is committed to the appropriate use of personal data
provided by programme members. All information provided is used
for the sole purpose of analysis and design of marketing activities
within H10 Hotels, such as the development of the Club H10 programme,
as set out in Data Protection Law (Ley Orgánica de Protección
de Datos). On signing the registration application or using the
programme membership card. The cardholder expressly accepts these
clauses.
6.2 H10 Hotels is committed to fulfilling its obligations regarding
the privacy of programme members’ personal data and to its
duty to protect them, taking such measures as are necessary with
the technology available to prevent unauthorised change, loss, processing
or access.
6.3 H10 Hotels will periodically send to the Programme member a
report of the movements on his / her account, if any, and information
about current promotions, benefits and gifts. This will be sent
to the address and in the form indicated on the registration application.
6.4 The member may make any changes to his / her personal details
through the programme’s web page or by giving written notice
to the Club H10 Customer Service Centre.
7. CANCELLING MEMBERSHIP
7.1 The Cardholder may cancel his / her membership of the Club H10
programme by giving written notice to the Club H10 Customer Service
Centre. From the moment notification is received, the cardholder
will no longer receive information about the Club H10 programme
and his / her points account will be closed.
7.2 The abuse or fraudulent use of the card will result in membership
of the Club H10 programme being automatically cancelled along with
any points on the account.
7.3 The promotions and their payment conditions offered by this system
are exclusive after a previous identification of the user and are only
valid in this context. Any acts against the conditions of the present
programme can lead to refusal of further use.
8. GENERAL POINTS
8.1 If any information given in the account statement is incorrect
or the member has any query about current promotions, he / she may
contact the Club H10 Customer Service Centre to correct or clarify
the information.
8.2 H10 Hotels reserves the right to cancel or change the rules
and offers of the Programme at any moment without prior warning.
8.3 If the Programme is cancelled, the members will have a period
of 6 months to use their H10 points. After this period, the points
will be considered cancelled.
8.4 H10 Hotels may not be not held responsible if it is not possible
to continue the programme for reasons beyond its control or due
to legal changes.
8.5 References to H10 Hotels in respect of the Club H10 programme
are understood to mean the group composed of Corporación
H10 Hotels, S.L. and its associated or connected companies.
8.6 These General Conditions will be applied in accordance with
Spanish laws and regulations.
8.7 Any disputes that may arise related to the present contract
will be subject to the appropriate courts of law in Barcelona.
8.8 These General Conditions will be in force from 23rd November
2007. |
